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New Driver Experience: Maintenance
Making maintenance responsibility and next steps clearer for drivers
Launch: July 20, 2025
Driver maintenance patterns in the New Driver Experience
Problem
Drivers were missing preventative maintenance tasks. In the product, it was easy to miss who was responsible, when the work was due, and what to do next. I worked through the maintenance flow so drivers and fleet teams had a clearer path from a notification to the task.
What I did
- Talked with drivers about where maintenance tasks were missed or unclear
- Mapped task steps, statuses, errors, and support handoffs
- Worked with Product, Engineering, Operations, and Driver Services on who owned each step
- Added reusable patterns for task guidance, status, and completion
Result
- Made the task owner, due date, and next step easier to find in the flow
- Added reusable patterns for maintenance tasks and status to the driver experience system
Process
Reusable guidance patterns for driver tasks and statuses
Tools
Figma · Miro · Frontify · KendoReact · Storybook